Optima Legal is an established and innovative independent law firm with 37 years` experience working successfully with the financial services sector in the UK, enabling it to support over 4 million clients through a full range of legal services, including remortgage services and later lending. I`ve never had a company that has the “computer says no” attitude as bad as this company. They were working on my mortgage and my banking mistake told them never to use it again. You can`t talk to a representative if they`re not proactively getting things done. They will wait 14 days for an answer, and then, when they get it, they will propose something else and wait again and so on. I never got a reminder even though I called every day for 2 weeks. awful Resolver is a completely free service that allows you to complain effectively. We work with industry leaders, regulators and government agencies to make your voice heard and improve customer service. However, if you prefer to complain directly, you may contact Optima Legal Services at the address above.
To find out more, visit us on www.optimalegal.co.uk We specialise in providing technology-driven legal estate services and assist nearly 200,000 clients in their mortgage and property transactions each year and are proud to negotiate for 17 of the UK`s best-known financial services brands. Not very good at all so far! I really regret not finding my own lawyers for my mortgage – please follow my advice and find yours. Apparently they are waiting for HM Land Regristry and check regularly, I spoke to HM Land Regristry today and they confirmed that all this was done a month ago! So what`s the stop? It`s another month, at least I`m paying over £500 for a mortgage whose interest rates are rising almost every month. Also, the person I spoke to on the phone today, we couldn`t understand each other – and I don`t think she had a clue what she was doing seemed nice enough, but with customer service like this, it`s shocking. I`m really worried and worried now that something as important as a mortgage is in their hands. They also do not respond to messages on the portal. Our legal expertise is based on strong operational excellence, corporate governance and responsible business strategies, and our commitment to the legal real estate market and excellent client service means we offer truly differentiated legal services that combine the latest technology, excellent people and process innovation to provide our clients, clients and intermediaries of modern, world-class legal services. By providing you with all the tools and contact details you need to handle and handle your complaint, we give you control of your issue. The worst service I`ve ever received from a company, not just lawyers. I asked them to make a net worth and mortgage transfer on my property, it took over 4 months instead of the planned 4-6 weeks! The only reason I managed to close before my mortgage offer expired was because I was spamming the portal mailbox with 60 messages a day. I downloaded all my documents on time, but they don`t do anything with them unless you pursue them.
They would ignore messages on the portal for weeks and refuse to take calls, as others have also written in reviews. If they answered on the portal, the matter still wouldn`t really progress, they would find general excuses, and ignore my questions about what the status quo is. I had to remind them that this was not a favor they had done me, but actually a service I paid for, so I don`t expect to wait 3 weeks for a reply to a message. I`m a pretty close person, but after the experience I had with Optima, I would recommend spending more money and hiring a competent lawyer instead. If you have the same problems, the only thing I can suggest is to notify them relentlessly and be a nuisance, because they certainly will not work on the matter if they are left to their own devices. My experience in dealing with Optima Legal is fantastic. Everything is finished during the forecasts. Keeps abreast of all areas. Everything that was done on my side seemed effortless, but I know that a lot was invested by the team that made this happen for me. Please check with your phone company if you are unsure of the cost of a call. You really have to think long and hard about using these guys.
Social workers refuse to answer calls, customer service “if you can call it that” refuses to provide email addresses to social workers.